Privacy Policy
Welcome to cryptoRino. This Privacy Policy outlines how we collect, use, store, and share your personal information when you access or use our website at cryptorino.co.uk and related services. By using our platform, you agree to the practices described herein. If you do not consent to this policy, please refrain from using our services.
1. Data Controller
cryptoRino Ltd, registered in the United Kingdom, is the data controller responsible for your personal data. For any questions regarding your privacy or this policy, please contact our Data Protection Officer at [email protected].
2. Information We Collect
We collect various types of personal data to provide and improve our services, including but not limited to:
- Full name
- Email address
- IP address and device identifiers
- Telephone number
- Residential address
- Date of birth and gender
- Account registration and profile details
- Transaction history including deposits and withdrawals
- Usage data such as login times and gameplay activity
- Documents for identity verification and compliance with legal requirements
- Information from third-party sources for fraud prevention and responsible gambling
- Special category data (e.g., health information) only if voluntarily provided
3. How We Use Your Data
Your personal data is processed for the following purposes:
- To create, manage and maintain your user account
- To verify your identity and age in compliance with UK Gambling Commission regulations
- To process deposits, withdrawals, and other financial transactions securely
- To comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorist financing (CTF) measures
- To communicate important updates, account notifications, and service changes
- To provide and manage promotions, bonuses, and competitions
- To send marketing communications with your explicit consent
- To personalise your experience and tailor content and offers
- To improve our website, services, and customer support
- To conduct statistical analysis and generate anonymous reports
- To detect, prevent, and investigate fraudulent or illegal activities
4. Legal Basis for Processing
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:
- Your consent, where applicable
- Performance of a contract with you
- Compliance with legal obligations
- Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory requirements. Typically, data is kept for up to five years after account closure or inactivity, unless a longer retention period is required for reasons such as ongoing investigations, self-exclusion, or dispute resolution.
6. Marketing Communications
We will only send you marketing messages if you have given your explicit consent. You may withdraw your consent or update your preferences at any time through your account settings or by following the unsubscribe link in our communications.
7. Cookies and Tracking Technologies
cryptoRino uses cookies and similar technologies to:
- Enable essential website functionality and security
- Remember your preferences and settings
- Analyse site usage to improve performance
- Deliver personalised advertising and marketing
You can manage or disable cookies via your browser settings; however, some cookies are necessary for the proper operation of our website.
8. Sharing and Transfer of Data
Your data may be shared with:
- Service providers such as payment processors, identity verification agencies, and software vendors
- Regulatory authorities, including the UK Gambling Commission and law enforcement agencies
- Fraud prevention and responsible gambling organisations
- Affiliates within the cryptoRino corporate group
- Third parties authorised by you
If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses are in place to protect your information.
9. Data Security
We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. Our security protocols are regularly reviewed and updated to maintain high standards of data protection.
10. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- The right to be informed about how your data is used
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request erasure of your data in certain circumstances
- The right to restrict or object to processing in specific cases
- The right to data portability
- The right to withdraw consent at any time without affecting prior processing
- The right not to be subject to automated decision-making with legal or significant effects
To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our services after updates constitutes acceptance of the revised policy.
12. Complaints
If you have concerns about how we handle your personal data, please contact us directly at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. For more information, visit the ICO website at https://ico.org.uk.
13. Responsible Gambling
cryptoRino is committed to promoting responsible gambling. If you feel your gambling is becoming a problem, please seek help from recognised organisations such as BeGambleAware. We offer tools to help you control your gambling activity, including deposit limits, self-exclusion, and reality checks.
Last updated: June 2024